Shipping & Returns

Shipping

Every order ships with complimentary, fully insured worldwide delivery from the FRISSON atelier. Each piece is inspected, finished by hand and packed with authentication papers before it leaves us.

• Ready-to-ship pieces — dispatched within 2–3 business days of your order. You will receive a shipping confirmation with carrier and tracking details, together with your invoice, as soon as your order is on its way.
• Made-to-order pieces — cut and finished in the atelier for you. Unless a different lead time is shown on the product page, allow 3–5 weeks for production and delivery. We keep you informed by email as your piece progresses.

International deliveries may be subject to import duties and taxes levied by the destination country. These are determined by your local customs authority and are the responsibility of the recipient.

Returns

• Ready-to-ship pieces may be returned within 14 days of delivery for a full refund to the original payment method, provided they are unworn, unaltered, with all tags and authentication papers attached, in the original packaging.
• Made-to-order pieces are produced specifically for you and are final sale, except where the piece arrives damaged or defective.
• Wholesale orders are governed by the trading terms agreed with your account manager, not by this consumer policy.

To open a return, write to sales@frissonfur.com with your order number within the return window. We will confirm the return, provide the return address and an insured shipping label, and refund within 10 business days of the piece passing inspection at the atelier.

Damaged or incorrect items

If your order arrives damaged, defective or not as ordered, contact us within 48 hours of delivery with photographs and your order number. We will make it right — repair, replacement or full refund, including shipping.

Questions? Write to sales@frissonfur.com or see our contact page.