Client care
Frequently asked questions
The collection, delivery, returns and wholesale. Anything else — write to us.
The maison
- What is FRISSON?
- FRISSON is a luxury outerwear and knitwear maison working in natural fur, faux fur, shearling, leather, cashmere, wool and silk. Pieces are cut and finished in small ateliers, and the collection is sold both retail and to boutiques through a wholesale room.
- What is in the current FRISSON collection?
- The Autumn Winter 26/27 collection has four lines: Fur Outerwear (fox, mink, rex rabbit and shearling), Faux Fur Outerwear, Leather, Shearling & Cashmere Blends, and Cashmere Knitwear.
- Does FRISSON make faux fur as well as real fur?
- Yes. The faux fur line mirrors the fur line's silhouettes in plush faux fur: hooded jackets, reversible capes, gilets and wool blends with faux fur detailing.
Buying from FRISSON
- How can I buy a FRISSON piece?
- Ready-to-ship pieces can be ordered online in the FRISSON shop at frissonfur.com/shop. For any other style in the collection, use the Inquire button on its page or write to sales@frissonfur.com.
- Are FRISSON prices landed in the US?
- Yes. Prices are landed in the United States: import duties are included in the price. US orders of $500 or more ship free; below $500, shipping within the US is $39.99. Orders shipping outside the US pay a flat $100. Every order ships fully insured.
- Does FRISSON ship internationally?
- Yes. FRISSON delivers worldwide, fully insured. For deliveries outside the US, import duties and taxes charged by the destination country are the responsibility of the recipient.
- How long does delivery take?
- Ready-to-ship pieces are dispatched within 2–3 business days, with carrier and tracking details sent by email. Made-to-order pieces are cut and finished for you; unless the product page shows a different lead time, allow 3–5 weeks for production and delivery.
- What is the FRISSON return policy?
- Ready-to-ship pieces may be returned within 14 days of delivery for a full refund, unworn and unaltered with all tags and authentication papers, in the original packaging. FRISSON provides an insured return label. Made-to-order pieces are final sale unless they arrive damaged or defective.
- What if my order arrives damaged?
- Contact sales@frissonfur.com within 48 hours of delivery with photographs and your order number. FRISSON will repair, replace or fully refund the piece, including shipping.
Wholesale
- Can my boutique stock FRISSON?
- Yes. FRISSON works with boutiques across the United States and beyond. Request a buyer account at frissonfur.com/wholesale; accounts are approved within one business day, after which live wholesale pricing is visible in the wholesale room.
- How does wholesale ordering work?
- Approved buyers browse the wholesale room by line, enter quantities per colourway and size, and submit the order. A 30% deposit confirms it and the balance is due before delivery. Opening-order and per-colourway minimums are shown in the wholesale room, and delivery windows are confirmed at order.
Contact
- How do I contact FRISSON?
- Write to sales@frissonfur.com for orders, sizing and returns, or mark@frissonfur.com for wholesale. Every message is answered within one business day. FRISSON is on Instagram as @frisson.fur.